We are committed to making sure customers are satisfied with our products and happy with their purchases. We want you to LOVE it as much as we loved making it for you!  If your Wall Charmer is not what you expected, you are welcome to return it within 30 days of your purchase date.


HOW TO MAKE A RETURN

While it disappoints us to know that you are not completely satisfied with your purchase, we understand that it happen sometimes and we will do everything we can to ensure you have a smooth return process.

  • Email info@wallcharmers.com  - Before you send back your Wall Charmer, send us a message and let us know to expect your return. Please do so within 30 days to ensure that your return will be processed.
  • Repackage your return and include the original receipt - Every WallCharmers order is shipped with a receipt that is included in the package. Please include it in the original packaging so that we can properly process your return.

  • Ship the package back to the us via USPS, UPS, or FedEx To:
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    Wall Charmers Decor, LLC.
    162 W. Boxelder Place
    Suite 5
    Chandler, AZ 85225

     

    CHARGES AND CREDITS

    Shipping charges - Customers are responsible for shipping costs back to us.

    Receiving your refund -  You will receive a full refund to the credit card or Paypal account originally used.

     

    DAMAGED OR INCORRECT ORDERS

    If your item (s) was damaged during shipping, there are missing, or incorrect items, please notify us as soon as the damaged is noticed so that we can correct the issue.

    Email us at info@wallcharmers.com with your order number and a description of the problem. For damaged items, be sure to include a photograph of the damage as well as a photo of the shipping box and label to assist us in processing the claim. Once the above has been done, we will quickly process your replacement  for shipping or issue a refund if you so choose.

    Thank you for shopping at Wall Charmers! We hope you LOVE your Wall Charmer so much that you come back and check out more of our products!