The team at Wall Charmers is dedicated to providing fantastic products and excellent customer service. This starts with fulfilling orders as quickly as possible. We do our best to get orders shipped within 3 business days, often times the same day, and offer the following Shipping Policies:
Updated: November 25, 2020
US SHIPPING POLICY
Shipping - Free US Shipping on all orders.
Standard Shipping - You can upgrade your shipping speed at checkout if you choose.
Shipping Carriers - We ship most items via UPS or USPS. While we do our best to get orders delivered quickly, we cannot account for any delays UPS or USPS may have.
- Standard/Free Shipping: Quick Ship products are typically shipped using UPS and normally arrive within 4 to 10 business days (excluding holidays). Products from our partners can take up to 20-25 business days to arrive, but don't worry, we always list the number of business days to arrive before checkout!
- Priority Shipping: If you want your package a little bit quicker, we offer a Priority Shipping option for certain items that will get your package to you in 2-3 business days. If it's available, you will see it on the listing.
- Next Day Shipping: Customers requiring guaranteed next business day delivery can select this option at checkout for an additional charge, if available. These packages will typically be shipped UPS, but please note, Saturday or Sunday delivery is not available. Holidays may also impact delivery schedule depending on UPS holiday observance days. If next day is a MUST (and not 2 days) please contact us in advance to make sure we can send it out in time.
Shipping Confirmation and Tracking
- Shortly after your order ships, a tracking number will be sent via email with a link to track the package on the shipping company website.
INTERNATIONAL SHIPPING POLICY
International Shipping - Pricing is dictated by country and item. If available to ship to your selected country, the item will display the shipping price and availability accordingly.
Please reach-out to us with any questions at firstname.lastname@example.org!
We are committed to making sure customers are satisfied with our products and happy with their purchases. We want you to LOVE it as much as we loved making it for you! If your Wall Charmer is not what you expected, you are welcome to return it within 30 days of your purchase date.
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we understand that it happens sometimes and we will do everything we can to ensure you have a smooth return process. Of course, we want every customer to love their Wall Charmer, but we realize sometimes it's just not a good fit. We get it!
45 W. Easy Street
Simi Valley, CA 93065
CHARGES AND CREDITS
Receiving your refund - You will receive a full refund to the credit card or Paypal account originally used. Or, if you'd prefer, we can issue a Wall Charmers gift card for a future purchase in the amount of your original purchase price!
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing, or incorrect items, please notify us as soon as the damaged is noticed so that we can correct the issue.
Email us at email@example.com with your order number and a description of the problem. For damaged items, be sure to include a photograph of the damage as well as a photo of the shipping box and label to assist us in processing the claim. Once the above has been done, we will quickly process your replacement for shipping or issue a refund if you so choose.
Thank you for shopping at Wall Charmers! We hope you LOVE your Wall Charmer so much that you come back and check out more of our products!